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Difference between Social Engineering (SE) and Refunding

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Social Engineering (SE) is the art of convincing companies to send you free stuff by exploiting their warranty policy/goodwill. You make them believe their item is faulty (without actually owning the item) and then push them to send you a replacement for the troubles. 

Refunding is also about getting free products, but the difference here is that you do not exploit their warranty policy. Instead, you need to buy the actual product from an online store and then refund it through a refunding method (most public ones are DNA and EB). 

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