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1. Get Fake Amazon Invoice

2. Contact with Philips Hue on "Messenger" (They reply within 2-3 hours / No Email)

3. Tell them: Item doesn't work. The lights are not lit. etc..

4. They ask Serial Number and Full Name and Address for replacement

5. Firstly, They require faulty product and tell that DHL will pick it up your home or work address

6. Tell them, I am busy please give me a prepaid label to return the faulty products

7. They tell: At the moment we are very busy, so it might take a bit longer. After 10 days they 'll send prepaid label

8. Finally You should do FTID. That's all.

I give free serial number: 04EB14 (Black Philips Hue Play)

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